Compliance
Greater Philadelphia
Ear Specialists, P.C.
Compliance & Transparency
At Greater Philadelphia Ear Specialists, P.C., we are committed to providing high-quality care with full transparency. This page serves as a resource for our patients to understand their rights, our privacy practices, and our commitment to fair and accessible healthcare pricing.
Your Rights and Protections Against Surprise Medical Bills
When you see a health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
- Out-of-network: Out-of-network providers and facilities that haven’t signed a contract with your health plan may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called balance billing.
- Surprise billing: An unexpected balance bill, surprise billing can happen when you can’t control who is involved in your care such as an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.
You are protected from balance billing for:
- Emergency services, If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount. You cannot be balance billed for these emergency services.
- Services at an in-network hospital or an ASC. When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount.
- Good Faith Estimate. If you don’t have insurance or are not using insurance, you may request a Good Faith Estimate for medical items and services.
Privacy & HIPAA Notice
Your privacy is our priority. Our Notice of Privacy Practices (NPP) describes how medical information about you may be used and disclosed and how you can get access to this information.
Statement of Non-discrimination
Greater Philadelphia Ear Specialists comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Greater Philadelphia Ear Specialists provide language services to people whose primary language is not English, such as:
Qualified interpreters
Information written in other languages
If you need these services, contact our Civil Rights Coordinator at 215-383-1333.
If you believe that Greater Philadelphia Ear Specialists has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Civil Rights Coordinator
Address: 768 N. Bethlehem Pike, Suite 300, Ambler, PA 19002
Phone: 215-383-1333
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
- U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD).
If you speak a language other than English, language assistance services are available to you.
Español (Spanish): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-215.383-1333.
Tiếng Việt (Vietnamese): CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-215-383-1333.
- 语言协助服务： 如果您说普通话（简体中文），我们可以为您提供免费的语言协助服务。请致电 (215) 383-1333。
Accessibility Statement
Greater Philadelphia Ear Specialists is committed to making our website and services accessible to everyone, including people with disabilities. We want every patient, caregiver and referring provider to be able to find information, request an appointment and communicate with us easily.
Our standard
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium. These guidelines explain how to make web content easier to use for people who are blind or have low vision, are deaf or hard of hearing, have limited movement, or have cognitive or learning disabilities.
What we’re doing
- Reviewing our website regularly for accessibility barriers and fixing the problems we find
- Writing text descriptions for images and supporting keyboard-only navigation
- Including accessibility when we add new pages, forms and documents
Known limitations
Some parts of our website may not yet be fully accessible. These include certain PDF documents and content provided by outside services, such as our online appointment request form. We are working to improve these. In the meantime, we will give you the same information or service another way, at no cost.
Need help or found a problem?
If you have trouble using any part of this website, or need information in another format such as large print or an accessible PDF, please contact us:
- Phone: (215) 383-1333
- Mail: Greater Philadelphia Ear Specialists, P.C., Attn: Accessibility Coordinator, 768 N. Bethlehem Pike, Suite 300, Ambler, PA 19002
Please tell us the web page and the problem you had. We will respond within 2 business days. If you are trying to schedule care, we will help you by phone right away.
Concerns or complaints
If you believe we have not provided accessible information or services, you may contact our Civil Rights Coordinator at (215) 383-1333 or 768 N. Bethlehem Pike, Suite 300, Ambler, PA 19002. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or 1-800-368-1019 (TDD: 800-537-7697).